You can request deletion for your account or associated personal data in Buffalo Cab Rider, Buffalo Cab Driver, Buffalo Cab Fleet Admin, Buffalo Cab Fleet Driver, Buffalo Cab Admin, or the partner website. Pending driver applicants may also request deletion.
Passenger app
- Open Buffalo Cab Rider → Account and sign in.
- Resolve or cancel active trips and checkout holds.
- Choose Delete account, complete email verification, and confirm deletion.
Driver, fleet, and staff apps
Choose Request account or data deletion on the sign-in screen or your profile/account screen. Driver apps also show the link on the location setup screen before permission is granted. The link opens this page; use the support email below to request deletion. Pending applicants can use the same process even if their application was never approved.
Request help without the app
Email admin@buffalocab.com from the email associated with your account. State that you want to delete your account or identify the data you want removed. Include the app name and account type; for a fleet account also include the fleet name. Support may verify your identity and review outstanding trips or payments. Never send passwords, verification codes, or payment-card numbers.
What changes
The passenger in-app flow removes profile identity fields and preferences, revokes sessions, and replaces booking-management links for the account. Ride, payment, support, and operational records may be retained for reconciliation, disputes, safety, fraud prevention, and applicable obligations. Contact support about deletion of specific retained records. You may request deletion of your account and associated personal data, rather than account deactivation alone. Ride, fleet settlement, financial and moderation records are not automatically erased by the account flow. Verified Rider deletion hides associated public reviews immediately. Their text and reviewer name are queued for erasure within 30 days unless a documented hold applies; a minimal moderation audit is retained. Guest reviewers should identify their booking when requesting deletion. Contact support for details about retained records and the reasons for retention. We aim to acknowledge requests within seven days and complete verified requests within 30 days. We will explain any required delay or specific retention exception. Ordinary chat is retained for at most 90 days, safety report evidence for 180 days, and transaction/settlement records for up to seven years, unless a documented hold applies. Unnecessary Rider contact and exact-address information is removed sooner through verified deletion.
See the Privacy Policy for more information. Email requests require a support response; submitting an email does not instantly delete an account.